FAQ

We do not have any hidden fee or additional service costs of any kind after the order has been submitted by dispatch or customer. We don't have fuel surcharges.

We provide different types of deliveries based on the urgency of the shipment. The range of our deliveries varies from 90 minutes and 3 hours to same-day and next-day deliveries.

Yes, you can. All you need to do is to place an order online and we deliver your shipment.

It is amazingly easy, please find below step-by-step instruction:

• Visit our website or download a mobile application to your phone;
• Select the service type you are requesting, date and time of delivery;
• Enter the pick-up and drop-off addresses along with the package(s) information;
• Receive a quoted rate based on information provided, select the type of payment, and then submit the order.

Yes, you can log in to your account and access your previous and current orders and invoices at any time.

Once your package is delivered, we will send the notification showing the date and time it was received and signature as requested.

We accept payments including but not limited to Credit/Debit cards, GPay, Apple Pay, PayPal, bank transfers, Interac transfers, cash and bank checks. The payment can be set up in the settings of the account.

We do not have any hidden fee or additional service costs of any kind after the order has been submitted by dispatch or customer. We do not have fuel surcharges as well.

Yes, we do provide free insurance for our deliveries, if the value of the package does not exceed the amount of CAD$100. If the value of an item exceeds that amount, the insurance should be purchased additionally.

No, we do not have dimensions and weight restrictions for packages shipped with our services.

We provide four types of deliveries as following:

Shuttle (90 Min. Service) is a direct door-to-door service meaning your package will be delivered within 90 minutes. 

Rocket (180 Min. Service) is a direct door-to-door delivery as Shuttle, however, your package will be delivered within 180 minutes.

Phantom (Same-Day Service) means that orders that were received before 12 PM, will be delivered by the end of the same day. 

Hybrid (Next-Day Service) means that orders that were received before 12 PM, will be delivered within the next 24 hours if requested.

Please find below the list of areas we operate in: 

• Ajax
• Bradford
• Brampton
• Burlington
• East Gwillimbury
• Halton Hills
• Markham
• Milton
• Mississauga
• Newmarket
• North York
• Oakville
• Orangeville
• Oshawa
• Pickering
• Richmond Hill
• Scarborough
• Vaughan
• Whitby

If you could not find the desired destination, please contact us via email at info@darioexpress.com, call us at +1 (289) 273-5580, or send us a message via WhatsApp. We have solutions for you too!

You can definitely call us and request for services. However, we kindly recommend registering on our website or mobile app in order to receive the notifications of the delivery and/or access invoices and PODs.

We offer solutions for your shipping needs 24 hours a day, 7 days a week, 365 days a year.

If you have a delivery scheduled for the weekend, please contact us via online chat, email or over the phone.

Yes, we do. Every courier company has its own list of prohibited and restricted items they do not accept. We do not deliver any of the following items: 

• live animals
• weapons and ammunition
• fireworks
• hazardous waste and dangerous chemicals
• illegal drugs
• shipments prohibited by law 

If you have any questions, do not hesitate to contact us via online chat, email, or over the phone.